Hauptagon
08-17-2004, 03:13 PM
My twice-broken-in-three-weeks segway is finished! I'll be picking it up either tonight or tomorrow morning.
I called segway to see what caused the safety shutdown that dreaded Friday two weeks ago (the day I received it back from maintenance the first time). I was immediately connected with Judy who said I'd been moved up the list to be repaired to make up for it having broken right after getting it back -- they're so great there.
Apparently (and I've never heard of this happening), a motor needed to be replaced! I was surprised -- I'd never heard of one of these motors failing, and I didn't think it was even possible to accurately detect a motor failure before it happened! Good thing it did too, or I would have fallen face first.
Even after having had this bad experience, I can't help feeling more confident in the technology -- so much so that it can save the rider before such a major failure.
It was away from home a total of one week! I sent it out last Tuesday, and here I found out today (Tuesday) that it's back on the island! I hope to pick it up tonight...
-Justin
"We are the music makers, and we are the dreamers of dreams." -From Willy Wonka and the Chocolate Factory
I called segway to see what caused the safety shutdown that dreaded Friday two weeks ago (the day I received it back from maintenance the first time). I was immediately connected with Judy who said I'd been moved up the list to be repaired to make up for it having broken right after getting it back -- they're so great there.
Apparently (and I've never heard of this happening), a motor needed to be replaced! I was surprised -- I'd never heard of one of these motors failing, and I didn't think it was even possible to accurately detect a motor failure before it happened! Good thing it did too, or I would have fallen face first.
Even after having had this bad experience, I can't help feeling more confident in the technology -- so much so that it can save the rider before such a major failure.
It was away from home a total of one week! I sent it out last Tuesday, and here I found out today (Tuesday) that it's back on the island! I hope to pick it up tonight...
-Justin
"We are the music makers, and we are the dreamers of dreams." -From Willy Wonka and the Chocolate Factory