PoloAk
08-16-2003, 01:41 AM
Hi y'all!
I took my fenders off for the first time this weekend and after I'd taken all the torx bolts out, I discovered a crack around one of the holes. So I emailed LLC and here's what happened.
quote:
Pam,
Howdy from Alaska!
I'm not sure who to send this to, but I bet you'll know! Anyway,
I've attached a picture of a crack on my fender around the hole the
torx bolt would be. I took the wheel and fender off for the first time this weekend to see if the HT would fit into a shipping box for SegFest. When I took off one > of the bolts, I found this crack. Is there anyway to fix this??? Is it covered by the warranty??? I don't know how the crack started, could it be caused by overtightening at the factory? None of the others are cracked, and there's no other damage on the HT or fender area.
Cheers,
Kelsey
To which I received. . .
quote:Kelsey-
The fender is normally covered by a 90-day manufacturers
warranty, but due to the nature of the crack, we will replace this one at no charge.
I have placed the order (#7957) and you should receive the
fender in about a week.
Please let me know if you have further questions or problems.
Thank you,
Judy Ouellette
Segway Customer Operations
. . .but I had one final question. . .
quote:Judy,
Thank you for the email and the replacement! I've just one question. . .what should I do with the cracked one? Do you want me to keep it or should I send it . . . somewhere???
I hope the weather in NH is sunny, it seems we're going to be having
nothing but rain in Alaska for the month of August!
Cheers,
Kelsey
And I received,
quote:Kelsey-
You can just dispose of the cracked fender. We saw what we needed to
with the picture you sent, so thank you for the picture!
We've just come out of 2 weeks of rain, heat and humidity and are
enjoying a couple of nice warm, sunny days!
Please let us know if you have further questions or problems!
Thank you,
Judy
So be diligent and check your fenders!
CZWMDV,
Kelsey
I took my fenders off for the first time this weekend and after I'd taken all the torx bolts out, I discovered a crack around one of the holes. So I emailed LLC and here's what happened.
quote:
Pam,
Howdy from Alaska!
I'm not sure who to send this to, but I bet you'll know! Anyway,
I've attached a picture of a crack on my fender around the hole the
torx bolt would be. I took the wheel and fender off for the first time this weekend to see if the HT would fit into a shipping box for SegFest. When I took off one > of the bolts, I found this crack. Is there anyway to fix this??? Is it covered by the warranty??? I don't know how the crack started, could it be caused by overtightening at the factory? None of the others are cracked, and there's no other damage on the HT or fender area.
Cheers,
Kelsey
To which I received. . .
quote:Kelsey-
The fender is normally covered by a 90-day manufacturers
warranty, but due to the nature of the crack, we will replace this one at no charge.
I have placed the order (#7957) and you should receive the
fender in about a week.
Please let me know if you have further questions or problems.
Thank you,
Judy Ouellette
Segway Customer Operations
. . .but I had one final question. . .
quote:Judy,
Thank you for the email and the replacement! I've just one question. . .what should I do with the cracked one? Do you want me to keep it or should I send it . . . somewhere???
I hope the weather in NH is sunny, it seems we're going to be having
nothing but rain in Alaska for the month of August!
Cheers,
Kelsey
And I received,
quote:Kelsey-
You can just dispose of the cracked fender. We saw what we needed to
with the picture you sent, so thank you for the picture!
We've just come out of 2 weeks of rain, heat and humidity and are
enjoying a couple of nice warm, sunny days!
Please let us know if you have further questions or problems!
Thank you,
Judy
So be diligent and check your fenders!
CZWMDV,
Kelsey