Gen2 Warranty?

[dale@thecoys.net]

I can't seem to find the pt warranty information on the Segway site. The ht warranty info is there.

Would someone who has a pt please either post the info, or post a link to it, or compare it with the ht?

In particular, what's the warranty on the pt Lion batteries? I saw at http://www.segway.com/products/accessories.html that the warranty on replacement batteries is 1 year. But the warranty on the same battery that comes with the ht models is 90 days.

[JaredHT]

Dale,

The Segway PT product line (i2/x2) carries the same 1 year warranty as previous models (with the exception of 90 days for wear parts, I assume).

The batteries are now covered for the full year! :D

[cruiter]

I was on the segway sight earlier, the warranty info is there. Also I was happy to read they expect beween 600 to 1000 cycles on the new batterys. So for us recreational riders that use them periodiclly, I'll wear out my shoes stepping on and off first. Anyway that's a warm fuzzy. Also they suggested using the machine until a charge is needed vs leaving it plugged in.
JimI can't seem to find the pt warranty information on the Segway site. The ht warranty info is there.

Would someone who has a pt please either post the info, or post a link to it, or compare it with the ht?

In particular, what's the warranty on the pt Lion batteries? I saw at http://www.segway.com/products/accessories.html that the warranty on replacement batteries is 1 year. But the warranty on the same battery that comes with the ht models is 90 days.

[Stan671]

Also they suggested using the machine until a charge is needed vs leaving it plugged inHmmm ... where is that? I have always heard that leaving it plugged in when not is use is what Segway recommends.

[dale@thecoys.net]

I was on the segway sight earlier, the warranty info is there.
Jim

Where was that? I could find the warranty info for the HT (which says 90 days on batteries, etc.), but not for the PT.

[bystander]

Peace of mind is included. (http://www.segway.com/support/care/warranty.html)

Found at:

"Support"
"Policies & Warranty""Limited Warranty"




SEGWAY Personal Transporter LIMITED WARRANTY

Segway Inc. of 14 Technology Drive, Bedford, NH 03110 ("Segway") provides this limited warranty to original purchasers (and transferees, as provided below) of new Segway Personal Transporters ("Segway HT"), Replacement Parts, and Accessories, purchased in and situated in the United States. The term "original purchaser", as used herein, means the first retail purchaser who acquires the new Segway PT, Replacement Part, or Accessory from Segway or a Segway authorized dealer. The term "purchaser", as used herein, refers to the original purchaser and to any person who acquires the Segway PT, Replacement Part, or Accessory during the period of limited warranty coverage and so notifies Segway, in writing, within ten days of acquiring the Segway PT, Replacement Part, or Accessory.

Subject to the exclusions, limitations and conditions stated below, Segway warrants the following listed components of the Segway HT against defects in materials and workmanship for a period of one (1) year from date of delivery to the original purchaser: Chassis; Chassis Cover Plate; Gearboxes; Handlebar/Control Shaft assembly ; Control Shaft Base; Controller Boards; Balance Sensor Assembly; Motors; and internal wiring.

Subject to the exclusions, limitations and conditions stated below, Segway warrants all other components of the Segway PT [including, without limitation: Parking Stand; Grips (including both components of the Steering Grip); Trim; Mat; Batteries; Wheels; Tires; Keys; Fenders; Power Cord; Charge Port Cover; Display Bezel; Control Shaft Clamp; Cargo Bags], Replacement Parts, and Accessories against defects in materials and workmanship for a period of ninety (90) days from date of delivery to the original purchaser.

"Replacement parts" includes all separately purchased replacement parts for a Segway PT, whether the part replaces a component originally covered for one (1) year or a component originally covered for ninety (90) days.

"Accessory" means a product sold by Segway for use with a Segway PT. The only Accessories covered by this Limited Warranty are Accessories manufactured by Segway or that are not covered by the manufacturer's limited warranty. If an accessory sold by Segway is covered by a limited warranty issued by the manufacturer of the accessory, then Segway provides the manufacturer's limited warranty to the purchaser, but Segway does not warrant the accessory and the accessory is not covered by this Limited Warranty.

During the applicable limited warranty period, Segway shall, within a reasonable period of time, repair or replace, at its election, (with new or reconditioned parts of the same or similar style and with upgraded software, if appropriate) the defective component of the Segway PT, Replacement Part, or Accessory, subject to the exclusions, limitations, and conditions stated below. Segway may elect to simultaneously replace non-defective parts that are part of a sub-assembly that contains the defective component. Any replaced components, parts or accessories (defective parts and parts that are part of such a sub-assembly) will become the property of Segway.

This Limited Warranty does not cover damage to a Segway PT, Replacement Part, or Accessory caused by any of the following: all external causes such as (without limitation) dropping, accident, collision, fire, immersion in water, freezing, or striking objects; misuse such as riding over obstacles, over loading, racing, or otherwise using the Segway PT, Replacement Part, or Accessory contrary to the instructions and warnings contained in the user materials issued by Segway (the "User Materials"); altering or modifying the Segway PT, Replacement Part, or Accessory; loosening or opening the Chassis Cover Plate of the Segway PT or otherwise accessing the components within the chassis (Controller Boards, Balance Sensor Assembly, Motors, and internal wiring); disconnecting the Handlebar from the Control Shaft; damage to the Parking Stand caused by stepping on or moving the Segway PT with the Parking Stand deployed; deterioration of paint, trim, and appearance items that results from use and/or exposure to the elements; cleaning with a high-pressure water system, abrasives, or solvents; exposure to environmental conditions beyond the limits stated in the User Materials; failure to properly maintain or improperly servicing the Segway PT, Replacement Part, or Accessory; damage caused by use of non-Segway parts or attachments; or improper charging of the Segway PT. See the User Materials for proper use, maintenance, and charging of a Segway PT,
Replacement Part, or Accessory.

To obtain repair or replacement under this Limited Warranty, the purchaser must contact Segway within the applicable limited warranty period and utilize the following procedure:

Call Segway toll-free at 866-4SEGWAY (866-473-4929) and describe the problem to a Segway Representative. Segway may require that the purchaser provide proof of purchase and proof of date of delivery to the original purchaser. If the purchaser is unable to resolve the problem with the assistance of the Segway Representative, and if this Limited Warranty applies, the Segway Representative will determine the procedure to be followed by Segway to repair or replace the Segway PT, defective component, Replacement Part, or Accessory, which may include, at Segway's election, any one of the following:

(1) If the defective part is the Handlebar/Control Shaft assembly or is a part covered under the ninety (90) day limited warranty period stated above, except the Charge Port Cover and Lithium-ion battery packs, (all of which are designed to be replaceable by the purchaser), Segway may, within a reasonable period of time, ship to the purchaser (situated in the United States) a replacement part together with instructions for installation thereof. The purchaser shall then remove the defective part and install the replacement part in accordance with instructions provided by Segway. The purchaser shall package the defective part into the same box used to ship the replacement part to the purchaser and the purchaser shall apply a prepaid shipping label (provided by Segway) to that box and the purchaser shall ship the box containing the defective part back to Segway. If the purchaser fails to return replaced parts within 10 days, the purchaser shall pay to Segway Segway's then current list price for the parts (new). Segway may, before shipping the replacement part to purchaser, require that the purchaser authorize Segway to charge purchaser’s credit card for the then current list price of the replacement part in the event purchaser fails to send the defective part to Segway.

(2) Segway may provide purchaser with a Return Materials Authorization number ("RMA#"). Purchaser shall then deliver the Segway PT, defective component, Replacement Part or Accessory to Segway or Segway's designated dealer or other service provider, (as instructed by Segway), properly packaged (so as to prevent damage during shipment) and with the RMA# written on the outside of the packaging. Because of shipping restrictions, Segway may require that purchaser, in order to obtain warranty service on a Lithium-ion battery, ship to Segway the Segway PT with the Lithium-ion battery pack installed on the Segway PT. Purchaser shall pay the cost of shipping and purchaser shall bear the risk of loss during shipping. If the returned Segway PT, component, Replacement Part or Accessory is defective and this Limited Warranty applies, Segway (or Segway's designated dealer or other service provider) shall, within a reasonable period of time, repair the Segway PT, or repair or replace the defective component, Replacement Part or Accessory. Purchaser shall then pick up the repaired Segway PT or repaired or new or reconditioned component, Replacement Part or Accessory from Segway or Segway's designated dealer or other service provider (or purchaser may arrange for shipment back to purchaser at purchaser's expense).

Subject to the exclusions, limitations and conditions stated in this Limited Warranty, Segway warrants parts provided under this Limited Warranty against defects in materials and workmanship for the period that is the balance of the original Segway Personal Transporter Limited Warranty period for the part that is replaced. Segway repair or replacement of defective parts or Accessories does not extend the term of this Limited Warranty, which shall expire (as to original, repaired, and replaced parts and Accessories) upon expiration of the applicable Limited Warranty period from the date of original delivery of the Segway PT, Replacement Part, or Accessory to the purchaser.

Segway's obligations and liability for any defects in any Segway PT component, Replacement Part, or Accessory are limited to repair or replacement of defective parts as required by this Limited Warranty. Segway neither assumes (nor authorizes anyone to assume for it) any other obligation or liability in connection with a Segway PT, Replacement Part, or Accessory or this warranty. Segway is not responsible for any loss of use of a Segway PT, Replacement Part, or Accessory or for any inconvenience or other loss or damage which might be caused from any defect in a Segway PT, Replacement Part, or Accessory, or for any other incidental or consequential damages the Purchaser may have as a result of any defect in a Segway PT or Accessory.

THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO SEGWAY HTs, REPLACEMENT PARTS, AND ACCESSORIES. SEGWAY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES IMPLIED BY AND INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER APPLICABLE LAW. ANY SUCH IMPLIED WARRANTIES WHICH MAY BE REQUIRED BY LAW AND ARE NOT DISCLAIMED HEREBY ARE LIMITED, TO THE EXTENT ALLOWED BY LAW, TO THE APPLICABLE PERIOD OF THIS LIMITED WARRANTY, OR TO THE APPLICABLE TIME PERIOD PROVIDED BY THE APPLICABLE STATE LAW, WHICHEVER PERIOD IS SHORTER. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO SOME PURCHASERS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO SOME PURCHASERS.


[B]ONE-YEAR EXTENSION - Available at extra charge to commercial or governmental customers only

For additional cost, commercial or governmental buyers of Segway PT may purchase a one-year warranty extension at the time of purchase of the Segway PT. If purchaser purchased such a one-year warranty extension from Segway, then the one year term for the limited warranty coverage of the Chassis, Chassis Cover Plate, Gearboxes, Handlebar/Control Shaft assembly , Control Shaft Base, Controller Boards, Balance Sensor Assembly, Motors, and internal wiring is extended for one additional year (so that it expires two years after date of delivery of the Segway PT to the original purchaser), such extended limited warranty coverage being subject to all the exclusions, limitations and conditions stated above. Warranty coverage is not extended for the components covered for ninety (90) days.


[B]TWO-YEAR EXTENSION - Available at extra charge to commercial or governmental customers only

For additional cost, commercial or governmental buyers of Segway PT may purchase a two-year warranty extension at the time of purchase of the Segway PT. If purchaser purchased such a two-year warranty extension from Segway, then the one year term for the limited warranty coverage of the Chassis, Chassis Cover Plate, Gearboxes, Handlebar/Control Shaft assembly [but not the attachments thereto listed under the ninety (90) day warranty above], Control Shaft Base, Controller Boards, Balance Sensor Assembly, Motors, and internal wiring is extended for two additional years (so that it expires three years after date of delivery of the Segway PT to the original purchaser), such extended limited warranty coverage being subject to all the exclusions, limitations and conditions stated above. Warranty coverage is not extended for the components covered for ninety (90) days.


New Hampshire law governs this Limited Warranty.
Also can be found on the search engine at the segway.com site, but for some strange reason it's not the first hit.

[cruiter]

This link is to their warranty page which lists the batterys as 90 days. However, it sort of looks like it might be the original, I don't know if the i2 warranty is the same.
http://www.segway.com/support/care/warranty.html
JimI can't seem to find the pt warranty information on the Segway site. The ht warranty info is there.

Would someone who has a pt please either post the info, or post a link to it, or compare it with the ht?

In particular, what's the warranty on the pt Lion batteries? I saw at http://www.segway.com/products/accessories.html that the warranty on replacement batteries is 1 year. But the warranty on the same battery that comes with the ht models is 90 days.

[cruiter]

If you go to their sight where the manuals are, there is a .pdf file called reference manual for the i2. It is in there.
Hope this helps
JimHmmm ... where is that? I have always heard that leaving it plugged in when not is use is what Segway recommends.

[bystander]

If you go to their sight where the manuals are, there is a .pdf file called reference manual for the i2. It is in there.
Hope this helps
JimPage 64 says this:

Failure to charge the Batteries could result in permanent damage to them. Left unplugged, the Batteries could fully discharge over time, causing permanent damage.

And page 67 says this:

The Segway PT’s charging system is automatically controlled to prevent overcharging. Plug your Segway PT into a grounded AC power outlet when it is not in use, even if you do not plan to use it for an extended period of time.

Not sure where you are reading:

...they suggested using the machine until a charge is needed vs leaving it plugged in.

Do you happen to recall the page number?

Edit: Here's another item on page 100:

Store your Segway PT (and its Batteries) indoors, in a place that is free of moisture, humidity, and temperature extremes. Even if you will not be using your Segway PT for an extended period of time, you should leave it plugged into AC power. Otherwise the Batteries could fully discharge over time, causing permanent damage.

[cruiter]

I'm sorry, I didn't get the page number, but this is the info I was referring to. If I interpretted it wrong, my appolgies.
Charging Your Batteries
To maximize the performance of your Segway PT Batteries, fully
charge your Batteries for at least 12 hours, once a month, or after
every 12 hours of operation—whichever comes first. Charge your
Batteries only when they are within the specified charging
temperature range
���� For more information, see “Specifications for the
Batteries” on page 63.
Charging times vary depending on the following:
�� Amount of charge already stored in the Batteries— The lower the
Battery Charge Level is, the longer it will take to complete the
charging process.
�� Temperature of the Batteries— Batteries that are too hot or too
cold may not charge or may take much longer to charge.
Batteries charge most efficiently when they are close to the
center of the recommended charging temperature range.
���� For more information, see “Specifications” on
page 63).
Failure to charge the Batteries could result in permanent damage to
them. Left unplugged, the Batteries could fully discharge over time,
causing permanent damage.
Use only charging devices approved by Segway.
CAUTIONPage 64 says this:



And page 67 says this:



Not sure where you are reading:



Do you happen to recall the page number?

Edit: Here's another item on page 100:

[bystander]

I'm sorry, I didn't get the page number, but this is the info I was referring to. If I interpretted it wrong, my appolgies.

charge your Batteries for at least 12 hours, once a month, or after every 12 hours of operation—whichever comes firstThat's on page 64, right above where it says:
Failure to charge the Batteries could result in permanent damage to them. Left unplugged, the Batteries could fully discharge over time, causing permanent damage.Problem is, if one doesn't charge the PT until the battery is run down, one might forget to charge it at the end of the month, and then the battery would be so low it won't accept a charge anymore (due to a built-in safety circuit). And that means $1700 down the drain.

That particular sentence you mention from the manual is a little goofy, it's not constructed well. I can easily see how folks could interpret that in different ways. The word "either" ought to be added after the comma after the "12 hours". Just my opinion.

When it reads like this:
To maximize the performance of your Segway PT Batteries, fully charge your Batteries for at least 12 hours, either once a month, or after every 12 hours of operation—whichever comes first.
it makes a little more sense.

I don't think it's saying not to charge the PT until after 12 hours of operation. I think it's saying to let it charge for 12 hours after 12 hours of operation, in addition to any other partial charges it may have received in the meantime.

It is my understanding if one is doing a bunch of short trips and short charges, to extend the battery's life, it needs to be connected to the charger for 12 continuous hours every now and then. I believe this allows the battery to become truly fully charged, and lets the cell balancing circuits do their thing.

No doubt, I could be misinterpreting as well. But since the manual also states the "PT should be left plugged in when not in use" several times, I keep mine plugged in as often as possible.

[dale@thecoys.net]

Peace of mind is included. (http://www.segway.com/support/care/warranty.html)

Found at:

"Support"
"Policies & Warranty""Limited Warranty"



Also can be found on the search engine at the segway.com site, but for some strange reason it's not the first hit.

And it's clearly the warranty for the ***HT***, as it clearly says in the first sentence:

"Segway Inc. of 14 Technology Drive, Bedford, NH 03110 ("Segway") provides this limited warranty to original purchasers (and transferees, as provided below) of new Segway Personal Transporters ("Segway HT"), Replacement Parts, and Accessories, purchased in and situated in the United States."

Or maybe it's the ***PT***, as it says ...

"The term "original purchaser", as used herein, means the first retail purchaser who acquires the new Segway PT, Replacement Part, or Accessory from Segway or a Segway authorized dealer. The term "purchaser", as used herein, refers to the original purchaser and to any person who acquires the Segway PT, Replacement Part, or Accessory during the period of limited warranty coverage and so notifies Segway, in writing, within ten days of acquiring the Segway PT, Replacement Part, or Accessory."

And then later it clearly says that the batteries (and some other stuff) are only covered for 90 days.

The PT Reference Manual says:

"Segway provides with each Segway PT a “Segway® Personal
Transporter Limited Warranty.” This is the only warranty applicable to
the Segway PT. Consult the “Segway® Personal Transporter Limited
Warranty” delivered with your Segway PT for the specific terms of
limited warranty coverage."

Although I don't think there's anything funny going on - this would appear to allow Segway to have a different warranty for each and every PT they deliver.

I presume that the early answer (first reply to my question) was based on actually reading a real PT warranty that came with an i2 - which is different from what's on the web site.

No wonder I'm confused.

[bystander]

And it's clearly the warranty for the ***HT***...I agree it's confusing, but the color is the give away.

When Segway, Inc. upgraded their site in early August, the new pages are colored blue, and the old pages are colored red. Also, the gen1 specific pages are in their own archive section.

Segway, Inc. also made some global "find and replace" changes to the contraction "HT", replacing many of them with "PT" all over the website. I'm pretty sure the two contractions are interchangeable when appearing on the segway.com website, although they prefer the term "PT" now.

But to make things blatantly clear, Segway, Inc. might have warranty pages posted for every model, old and new, since some of the gen1 products are still in their warranty periods.

Since they have not done this, I am making the assumption, perhaps erroneously, that this page covers all PT, (gen1 & gen2) at this time.

And no, the battery doesn't seem to be covered more than 90 days, according to the website posted warranty. In the past, when there's been issues, the warranty coverage on batteries (over 90 days old) seems to have been done on a case-by-case evaluation. I haven't heard of anyone not getting replacements so far. Maybe they cover the batteries for 12 months on an oral agreement and are hesitant to put it in writing.

We've been informed by a couple of dealers that the Saphion pack warranty has been extended to 12 months when the price went up earlier this year. I certainly believe them, but I haven't seen it in writing anywhere. Maybe if I bought a new i2, waited 4 weeks for it to show up and looked in the box, I would finally see it.

[dale@thecoys.net]

And no, the battery doesn't seem to be covered more than 90 days, according to the website posted warranty. In the past, when there's been issues, the warranty coverage on batteries (over 90 days old) seems to have been done on a case-by-case evaluation. I haven't heard of anyone not getting replacements so far. Maybe they cover the batteries for 12 months on an oral agreement and are hesitant to put it in writing.

We've been informed by a couple of dealers that the Saphion pack warranty has been extended to 12 months when the price went up earlier this year. I certainly believe them, but I haven't seen it in writing anywhere. Maybe if I bought a new i2, waited 4 weeks for it to show up and looked in the box, I would finally see it.

See the accessories section:

http://www.segway.com/products/accessories.html

"Lithium-ion Battery
Developed with Valence Technology, Inc., Saphion® lithium-ion batteries run up to 24 miles/38.6 km on a single charge depending on model, terrain, payload, and riding style. These low-maintenance, long-life batteries can operate at temperatures as low as 14º F/-10º C. One-year warranty."

Of course, that's if I buy a battery by itself. As part of a Segway, it's warranted for 90 days?

[bystander]

See the accessories section:

http://www.segway.com/products/accessories.html

"Lithium-ion Battery
Developed with Valence Technology, Inc., Saphion® lithium-ion batteries run up to 24 miles/38.6 km on a single charge depending on model, terrain, payload, and riding style. These low-maintenance, long-life batteries can operate at temperatures as low as 14º F/-10º C. One-year warranty."

Of course, that's if I buy a battery by itself. As part of a Segway, it's warranted for 90 days?Thanks for digging that up and pointing that out.

I guess when I order an i2, the dealer will think I'm crazy when I tell him I want a $1700 deduction on the price of the PT w/o battery, and also want to order the battery separately. - LOL

[sholloway]

From what I've been told the batteries are warrantied for 1 year and that includes if they're purchased on the machine. Also, the new batteries have a chip in them to protect them from being damaged by leaving them unplugged. So, theoretically, if you forget to plug them in, they will "disconnect?" themselves somehow and would be "reconnected?" when the unit was plugged in again. I guess that could be a switch that comes between the batteries and machine and is powered from the wall before the batteries? Anyway, I think they are warrantied for a year, will get btw 600 to 1000 full cycles and will protect themselves when they are ignored. 3 good things.

[byped]

...Anyway, I think they are warrantied for a year, will get btw 600 to 1000 full cycles and will protect themselves when they are ignored. 3 good things.

Can we speculate how half cycles effect the battery?

[cruiter]

I re-read everything I could find re:batteries and re-arrainged my original belief. Yes, it appears from all that is available online that for maximum life, they "should" be kept plugged in if at all possible.
Sorry, either I was tired or just plain confused.
JimThat's on page 64, right above where it says:
Problem is, if one doesn't charge the PT until the battery is run down, one might forget to charge it at the end of the month, and then the battery would be so low it won't accept a charge anymore (due to a built-in safety circuit). And that means $1700 down the drain.

That particular sentence you mention from the manual is a little goofy, it's not constructed well. I can easily see how folks could interpret that in different ways. The word "either" ought to be added after the comma after the "12 hours". Just my opinion.

When it reads like this:

it makes a little more sense.

I don't think it's saying not to charge the PT until after 12 hours of operation. I think it's saying to let it charge for 12 hours after 12 hours of operation, in addition to any other partial charges it may have received in the meantime.

It is my understanding if one is doing a bunch of short trips and short charges, to extend the battery's life, it needs to be connected to the charger for 12 continuous hours every now and then. I believe this allows the battery to become truly fully charged, and lets the cell balancing circuits do their thing.

No doubt, I could be misinterpreting as well. But since the manual also states the "PT should be left plugged in when not in use" several times, I keep mine plugged in as often as possible.

[Florida Ever-Glides]

The Gen1 and Gen2 Segways are among the most reliable vehicles ever manufactured, and frankly, in the far majority of cases you won't even need the warranty. I would be suprised if anything ever goes wrong, and I just found out there is no such thing as a 'latent defect'. I'm planning on keeping my 'old' Gen1 units for as long as they continue to perform flawlessly, as they always have...

[bystander]

I re-read everything I could find re:batteries and re-arrainged my original belief. Yes, it appears from all that is available online that for maximum life, they "should" be kept plugged in if at all possible.
Sorry, either I was tired or just plain confused.
Jim
No need to apologize, I was just concerned that some readers might develop a habit that would tend to shorten the life of the batteries.

It's never a happy event when somebody finds out later that they could have done something differently for better results. "Why didn't anybody tell me?"

Just trying to avoid possible hardship in the future. If we were talking about a flashlight battery, it wouldn't be a very big deal. But these PT Saphion packs are rather dear to be treated so casually.

With the new circuit ("chip", as it has been called) in the new Saphion packs, hopefully inadvertent user neglect will become less of an issue in the future. And this conversation will be moot. But it will still be appropriate for the gen1 models.